Team Co-Ordinator
Department: Reddens - Debt & Asset Recovery - Debt & Asset Recovery - Debt & Asset Recovery - 3301
Employment Type: Permanent - Full Time
Location: Stratford upon Avon
Reporting To: Samantha Bourne
Description
Are you an enthusiastic individual with a practical mindset and a passion for learning, ready to take the next step into the Legal industry? If so, this role may be for you!
We can offer you:
* A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
* A varied workload
* A culture of trust, empowerment and autonomy over your work
* Part of a vibrant, forward-thinking team with the support of friendly, approachable partners who encourage and support your career development
* Hybrid working with the option of working from one of our Midlands offices, Birmingham or Stratford
The role: This role is varied with a demanding workload, involving plenty of client liaison so you will need to enjoy juggling a busy day!
Key Responsibilities
* Having responsibility for the day-to-day management of your client team
* Prioritising and coordinating team duties to ensure completion in line with client SLAs
* Managing cases throughout the entire legal process, in line with client requirements
* Supporting the wider team with calls when required
* Attending client meetings
* Managing service delivery as the first point of contact
* Process management and reviews
* Reporting and invoicing
* Meeting team financial targets
* Client management / Meetings
* Demonstrates Debt Recovery and Legal Knowledge
* Leadership and people skills
* Attention to detail
* Competency with IT systems - to manage a volume caseload through highly automated processes
* Excellent time and diary management
* Experience with meeting court deadlines
* Working to FCA guidelines/standards and ensuring team compliance
Skills, Knowledge and Expertise
Key competencies you will need:
* The ability to produce a high standard of work, being agile and able to work under pressure, whilst maintaining accuracy and good attention to detail
* To be able to demonstrate flexibility, initiative and confidence in your own ability
* Commercial business awareness
* Promoting a culture of continuous improvement, identifying where efficiencies and improvements in processes can be made, delivering the necessary action plans
* Organised, systematic, able to prioritise demanding workloads under pressure
* Ability to build effective relationships with clients, colleagues and key stakeholders
* Confident approach, ability to communicate effectively with clients and colleagues in a calm, professional and responsible way
* Approaches challenges with determination as well as persistence when needing to overcome obstacles
* Diplomatic and able to observe and maintain confidentiality
The hours
As a department we are committed to providing a service to our clients between the hours of 8am to 8pm on Monday to Thursday, 8am to 6pm on a Friday and 9am to 1pm on a Saturday.
This Team Co-ordinator role will involve working the following hours:
* 9:00am - 5.30pm Monday – Thursday
* 9:00am - 5.00pm on Friday
There will be additional availability to provide telephone/remote support to the team within the department hours on rotation.
Supervision on a Saturday shift of 9:00am -1:00pm may be required on rotation.
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Bristol, Edinburgh, Leeds, Leicester, London, Lincoln, Manchester, Milton Keynes, Nottingham, Southampton, Stratford-upon-Avon, Sheffield & Tunbridge Wells.
Do you want to check out our amazing benefits?
Additional information: Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
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