Account Manager / Customer Success Executive £32,000–£35,000 | OTE up to £40,000
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed.
The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Key Responsibilities
* Manage and develop strong relationships with assigned B2B customer accounts
* Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience
* Respond promptly and professionally to incoming phone calls, emails, and live chats
* Provide support with order processing, returns, product enquiries, and technical assistance
* Work towards achieving and exceeding sales and growth targets
* Identify and develop new business opportunities within existing and prospective accounts
* Support pricing strategies and margin improvement initiatives
* Promote and cross-sell additional products and services where appropriate
* Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth
* Maintain accurate account records, forecasts, and customer activity updates
Skills & Experience
* Previous experience within a B2B Account Management, Customer Success, or Client Relationship role
* Strong relationship-building and stakeholder management skills
* Excellent written and verbal communication abilities
* Proven negotiation, persuasion, and problem-solving capabilities
* Ability to manage multiple priorities and customer accounts effectively
* Commercial awareness with the ability to interpret sales data and performance metrics
* Experience working with budgets, forecasts, and account plans
* Knowledge of contract management and service level agreements (SLAs) is desirable
* Strong customer-focused mindset with a proactive and solutions-driven approach
* Ability to collaborate effectively across multiple internal teams
Personal Attributes
* Positive and growth-focused mindset
* Ambitious, motivated, and performance-driven
* Takes ownership and accountability for their work
* Thrives in a fast-paced and evolving environment
* Collaborative and supportive team player
* Demonstrates initiative and strong problem-solving skills
* Open to continuous learning, progression, and new challenges
Benefits
* Quarterly team social events
* Summer celebrations with family inclusion
* 25 days annual leave plus bank holidays
* Employee Assistance Programme
* Health cash plan and private GP access
* Travel expense support
* Annual health checks
* Pension scheme
* Life insurance
* Performance-related bonus scheme
* Ongoing training and professional development
* Employee reward and recognition programme
* Birthday gifts and long-service awards
If you are interested in this Account Manager position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Andrew Davison
Medlock Partners are a professional services recruitment specialist operating across England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.