We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you!
What you’ll do
* Lead, coach and manage a team of field engineers across multiple sites
* Ensure safety, compliance, and outstanding service are maintained at all times
* Support and supervise performance to meet operational KPIs and customer expectations
* Build strong customer relationships and manage any on-site issues or complaints
* Monitor budget performance, cost control, and identify efficiency opportunities
* Coordinate call-out rotas, equipment, fleet use, and engineer schedules
* Identify training needs, onboard new engineers, and support succession planning
* Act as a key support to the Service Delivery Manager when required
What we offer
* Competitive salary and overtime rates
* Company van, fuel card, tools, and PPE provided
* 25 days’ holiday plus all bank holidays
* Paid sick leave
* Comprehensive benefits package, including: matched pension contribution, life assurance, employee assistance programme, referral scheme, high street discounts, cycle-to-work scheme, discounts on Johnson Controls products
* Extensive on-the-job and cross-training opportunities
* Supportive and collaborative team environment
* Access to business resource groups
* Long-term career development opportunities
What we’re looking for
* Previous experience in the fire suppression industry is essential – candidates without this will not be considered
* Proven experience managing teams in a field-based engineering environment
* Strong leadership, coaching, and performance management skills
* Excellent planning, multitasking, and communication abilities
* A proactive, solution-focused mindset with commercial awareness
* Comfortable managing safety protocols, audits, and compliance requirements
* Ability to work cross-functionally and build strong stakeholder relationships
If you’re ready to lead from the front, inspire your team, and make a real impact on service excellence – apply now and be part of something big!
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