Title: LEAD POLICE DISPATCHER
Agency: VP OF ADMIN AND FINANCE
Location: Norfolk, VA
FLSA: Non-Exempt
Hiring Range:
Full Time or Part Time: Full Time
Job Description:
Perform all the functions of Emergency Coordinator I – Police Dispatcher such as serving as the emergency call-taker/dispatcher for emergency and non-emergency requests on E-911 lines, administrative lines and radio infrastructure to include Norfolk Police radio. Dispatch calls to the appropriate discipline, i.e. Police, PSOs (Security), Police Cadets, Emergency Management, and/or Fire Safety. Make notifications to the appropriate University or Municipal entities to request services and/or assistance, i.e. Facilities, Housing, Counseling, Police, Fire, EMS, in compliance with the written directives, as well as the operation of the VCIN/NCIC law enforcement/criminal justice computer system as needed.
Possessing an expanded range of knowledge, skills, and abilities, this role acts as a liaison to the Communications Supervisor, offering leadership, direction, and guidance to the communication staff. Responsibilities include performing supervisory duties, preparing schedules, drafting policies and procedures, and ensuring goals and objectives are met. The individual is tasked with providing on the job training to staff and new employees and participating in the recruitment process for new hires. Minimum Qualifications:
Working knowledge of NCIC, VCIN, FCC, and DCJS rules and regulations applicable to Communications.
Must be proficient with Microsoft Office software including Word, Excel and Outlook. Good writing, typing and oral communication skills. Write and follow written and verbal instructions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Ability to operate a dispatch computer terminal and maintain accurate records of officer movements during a work shift. Ability to communicate effectively with members of the department and a diverse public. Ability to lead and motivate employees. Ability to multitask, handle complex communications effectively and respond appropriately in emergencies. Must be able to multi-task and handle complex communications effectively. Ability to act independently with minimal supervision. Ability to work and act independently with minimum supervision.Additional Considerations: