Your new Role
Are you passionate about delivering excellent customer service and have experience in housing, construction, or building services? My client is looking for a proactive and organised Customer Coordinator to join a friendly team of 4-5 professionals.
About the Role
As a Customer Coordinator, you'll be the first point of contact for customers, handling queries over the phone and ensuring their concerns are resolved efficiently. You'll be responsible for updating customer records using in-house systems and spreadsheets, and collaborating closely with your team to maintain a high standard of service.
Key Responsibilities
* Responding to customer queries via phone and email
* Logging and updating customer information accurately
* Using internal systems and Excel spreadsheets to manage data
* Liaising with internal teams to resolve issues
* Supporting a collaborative team environment
* This is an on-site role Monday to Friday based in Birchwood
Ideal Candidate
1. Previous experience in housing, construction, building services, or a related field
2. Strong communication and problem-solving skills
3. Confident using IT systems and Microsoft Excel
4. A team player with a customer-first mindset
5. Organised, detail-oriented, and able to manage multiple tasks