Applications operations analyst

Applications Operations Analyst

We are working with a leading global law firm, renowned for partnering with some of the world’s most high-profile businesses on complex, high-impact work. With a strong international presence and a reputation for excellence, they offer a collaborative and fast-paced environment where innovation and continuous improvement are key.

They are now looking to hire an Applications Operations Analyst to join their London-based team.

The Role

This position sits within the Applications Operations team and plays a key role in ensuring the stability, performance, and security of enterprise application environments.

You’ll be responsible for the day-to-day support, maintenance, and optimisation of business-critical systems, while also contributing to ongoing improvements, automation, and process efficiencies.

Key Responsibilities

• Perform system maintenance, patching, and upgrades in line with change management processes
• Manage user access (provisioning, de-provisioning, and access reviews)
• Monitor system performance and proactively address issues
• Respond to incidents and service requests, ensuring SLA adherence
• Troubleshoot and resolve application issues, conducting root cause analysis
• Support system configurations, integrations, and deployments
• Partner with Information Security to remediate vulnerabilities and support audits
• Contribute to post-incident reviews and continuous improvement initiatives
• Maintain documentation, runbooks, and knowledge base articles
• Track and report on KPIs, including system performance and ticket trends
• Identify opportunities for automation and process optimisation
• Support application performance tuning and capacity planning
• Collaborate with infrastructure and delivery teams to ensure scalability and resilience
• Monitor system usage and adoption, providing insights to improve user engagement

About You

• 3+ years’ experience in enterprise application support or IT operations
• Strong understanding of ITSM tools (e.g. ServiceNow) and monitoring platforms
• Knowledge of access management, patching, and vulnerability remediation
• Familiarity with ITIL processes (Incident, Problem, Change, Configuration)
• Excellent troubleshooting and analytical skills
• Strong communication skills and ability to work collaboratively
• Experience maintaining documentation and knowledge bases

Desirable:

• Experience within legal, financial, or professional services environments
• Exposure to cloud platforms or scripting (e.g. PowerShell, Python)
• ITIL Foundation or similar certification

What’s on Offer

• The opportunity to join a globally respected organisation
• A collaborative and supportive team environment
• Exposure to complex systems and enterprise-scale technology
• Hybrid working model (minimum 3 days in-office)
• Competitive salary and benefits package

If you’re looking to build your career in a high-performing environment where you can make a tangible impact, we’d love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal