Specialist Housing Partner (Independent Living Housing Officer)
Location: 100% onsite, Burnley. You will work across two schemes: Woodtop and Milnshaw Gardens.
Employment: Permanent, 35 hours per week, Monday‑Friday 9am to 5pm.
Salary: £30,912 per annum (applicants fully meeting all requirements); those who do not meet all requirements will start 5% or 10% below the spot salary.
What You’ll Do
* Be a visible, supportive presence in our schemes, building strong relationships with residents.
* Work closely with lettings teams to ensure smooth move‑ins and positive first impressions.
* Encourage community engagement and help residents live independently for as long as possible.
* Tackle issues such as rent arrears, anti‑social behaviour and tenancy management with confidence and care.
* Collaborate with internal teams and external partners to deliver joined‑up support.
* Escalate and take cases to court as a last resort, ensuring all other options have been explored first.
About You
* Experience delivering housing management services within a specialist or generic housing context.
* CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
* Strong understanding of anti‑social behaviour management and rental income collection processes.
* Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
* Excellent communication skills with the ability to engage effectively with customers, colleagues and external stakeholders.
* Knowledge of safeguarding practices within a housing context.
* Regular business travel will be necessary to other sites and off‑site meetings as required.
Successful candidates will undergo a DBS check and social media checks as part of the onboarding process. Reasonable adjustments to the recruitment process can be requested.
Contact: PeopleServices@accentgroup.org
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