Job Overview
We are looking for an enthusiastic Head of Operations for our Facilities Soft Service Healthcare Contract. They will manage client relationships, audit performance, and ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPI's) and Health & Safety regulations. They will oversee employee payroll, training, and excellent service delivery across multiple sites.
Main Duties
The role involves building and maintaining client relationships, overseeing and conducting (when required) audit inspections, ensuring all required training is carried out and up to date. The successful candidate will ensure and manage compliance with HR, QHSE and recruitment, and adhere to Mitie and Trust policies.
Flexibility in working hours is required to meet client needs effectively.
Qualifications & Skills
* A good understanding of current National standards of cleanliness within the NHS is required.
* Strong customer service, communication, and IT skills, particularly in Microsoft Office.
* A cleaning qualification is desirable.
* The ideal candidate must be flexible, organized, and have excellent time management skills.
As travelling between multiple sites is required, candidates will need a full UK clean driving license.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle.
* We have a virtual GP on hand for you and members of your household so you can get expert advice by video or phone without having to leave your home.
* We offer financial wellbeing assistance through our Salary Finance scheme.
* When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
* We give you access to high‑street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme.
* Life cover of up to four times your salary is available, and we also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
* We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
* We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at sophie.willson@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team
Together our diversity makes us stronger.
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