Customer Service Advisor
Gainsborough – Office based
Monday - Friday – Hours per week
8:30am – 5pm Monday to Thursday and 8:30am – 4pm Friday with 1 hour unpaid lunch
Starting Salary - £23,914 (rising annually & with development)
At Marley, we're not just industry leaders - we're at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. We're part of Marshalls plc - the UK’s leading manufacturer of hard landscaping, building and roofing products. Our combined legacy and reputation have never been stronger!
We have an exciting new opportunity for a Customer Service Advisor to join our passionate team at our Gainsborough Site. This is a full-time, office-based role (five days per week).
What you'll be doing:
1. Building strong customer relationships and ensuring complete customer satisfaction
2. Managing your customer caseload and working closely with our sales team to provide a seamless service
3. Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time
4. Proactively identifying solutions and anticipating customer needs
5. Championing new ideas and driving continuous improvement in our service
What skills will you need?
6. Excellent telephone manner and experience in a customer service role
7. Strong verbal and written communication skills
8. A real passion for providing an excellent customer experience
9. Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
10. Ability to develop great relationships with both external and internal customers
11. Excellent workload management and prioritisation
12. A real passion for providing an excellent customer experience
Benefits:
13. 26 Holidays + bank holidays
14. Free onsite parking
15. Company Pension up to 15%
16. Development opportunities
17. Cycle-to-work scheme
18. Employee Discount programme
19. Refer a friend scheme
20. Employee Assistance programme – Financial, Physical and Mental Wellbeing support
21. Share Scheme
22. HealthCare Cash plan
More about Marley and Marshalls
Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.
At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website: