Serco Limited, Norwich Crown and Magistrates Courts, Bishopgate, Norwich NR3 1UR, is offering permanent Prisoner Custody Officer (PCO) roles in Prisoner Escort Custody Services (PECS). This is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day.
We offer a base salary of £23,402.00 (35 hours per week) with annual increments, pension, life insurance, 20 days of annual leave (rising to 25 after 7 years of service) plus bank holidays, and a range of benefits to support health and wellbeing.
About the Role:
As a PCO, you will work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. Key duties include escorting defendants to and from courtrooms, cells, and other areas within the court, monitoring and supervising detainees, and ensuring they have access to food and drink throughout the day.
Responsibilities also involve being prepared to listen to harrowing and distressing testimonies, maintaining discretion and confidentiality, and ensuring the safety and security of the court environment. You will work closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.
What You Need to Do the Job:
No prior experience is necessary; what matters is that you’re committed to making a difference to the lives of others. Ideally, you’ll have a current valid driver’s license, be reasonably fit, and have good written and verbal communication skills. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. We are a Disability Confident Leader and are committed to building a diverse and inclusive organisation that supports the needs of all. Please contact j&icareersUK@serco.com for help with your application.
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