Weekend Veterinary Referral Receptionist
Join to apply for the Weekend Veterinary Referral Receptionist role at CVS Group UK.
Location: Bristol Vet Specialists, Bristol
Contract: Permanent
Hours: 10 hours per week
Shift Pattern: Every Saturday and Sunday 08:30 – 13:30
About Bristol Vet Specialists
We have a brand-new hospital with a dedicated oncology prep room, procedures room and kennel space, as well as a state-of-the-art imaging facility. The hospital acts as a flagship hub for small animal care in the Southwest and Wales, with excellent accessibility from major motorways.
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing three main business areas: practices, diagnostic laboratories and an e-commerce division. Our success is driven by the passion our people have for animals and for making pets a priority.
Role overview
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do daily in the UK.
Day-to-day duties
* Answering phones and booking appointments
* Responding to queries via phone, in person and email
* Registering new clients
* Completing insurance forms
* Liaising with referring practices and with the Specialists Vet Department to schedule appointments
* Taking payments
* Providing a warm and welcoming experience to clients arriving at the hospital
What we’re looking for
* Previous customer service experience is essential; veterinary experience is a plus
* Possible suitability for a student within the Veterinary industry
* Resilient with the ability to cope with potentially distressing situations
* Excellent communication skills with strong empathy
* Excellent customer service experience with members of the public
* Positive attitude and excellent teamwork
* Proficiency in Microsoft Office and other database/operating systems
What we can offer
* Salary in line with the National Minimum Wage (as of 1 April 2025)
* Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
* Supportive and collaborative team environment
* Staff discount on veterinary bills and products
* Employee Assistance Programme and access to mental health support
* And more
Our Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS.
Right to Work: We are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship for this role.
Equality statement: CVS is committed to being an inclusive place to work where everyone feels able to deliver their best.
To apply for this position please click the 'Apply Now' button below.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Veterinary
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