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2nd line it support technician / oxford

Woodstock (OX20 1)
INOVERSE GROUPE
It support technician
Posted: 5h ago
Offer description

Overview

2nd Line IT Support Technician - Oxford. Salary £30,000 - £32,000. Based in Woodstock, supporting onsite and remote users, combining day-to-day end-user support with technical troubleshooting for a growing organisation with around 1,400 users.

If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity.


What you'll be doing

* Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs.
* Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems.
* Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards.
* Support and install hardware, software, and mobile devices.
* Gain exposure to server administration and infrastructure technologies.


What we're looking for

* Previous experience in a similar IT support role.
* Excellent customer service and communication skills.
* Strong technical knowledge of:
o Windows 10, MS Server 2019/2022, MS Office 365
o Active Directory/Entra ID & Group Policy
o IP networking & telephony, DNS, DHCP
o Server, desktop, and network hardware

If interested, please share your CV and we can arrange a call to discuss further.


Seniority level

* Entry level


Employment type

* Full-time


Job function

* Information Technology


Industries

* IT System Training and Support
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