Overview
2nd Line IT Support Technician - Oxford. Salary £30,000 - £32,000. Based in Woodstock, supporting onsite and remote users, combining day-to-day end-user support with technical troubleshooting for a growing organisation with around 1,400 users.
If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity.
What you'll be doing
* Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs.
* Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems.
* Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards.
* Support and install hardware, software, and mobile devices.
* Gain exposure to server administration and infrastructure technologies.
What we're looking for
* Previous experience in a similar IT support role.
* Excellent customer service and communication skills.
* Strong technical knowledge of:
o Windows 10, MS Server 2019/2022, MS Office 365
o Active Directory/Entra ID & Group Policy
o IP networking & telephony, DNS, DHCP
o Server, desktop, and network hardware
If interested, please share your CV and we can arrange a call to discuss further.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT System Training and Support
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