A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team.
HOURS
Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING
What does the Maintenance Scheduler role involve?
* Answering calls and emails from customers you will be:
* Logging the issue on CRM and scheduling an engineer to repair.
* Resolving issues with customers, asking relevant questions to gain root of the problem.
* Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs.
* Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support
* Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details)
* Preparing and distributing maintenance contract proposals, following up with customer to gain signature.
What do you need to be a Maintenance Scheduler?
...