Job overview
Are you an experienced Audio Typist looking for a new challenge and to work with experienced healthcare colleagues within welcoming teams? We are looking for a proactive and motivated individual who enjoys working in a challenging and busy environment to support Head and Neck Teams based at Chorley and South Ribble District General Hospital, working 30 hours a week.
We are looking for someone who takes pride in their work and are thorough in accomplishing a task, no matter how small. If this is you, we are keen to hear from you. You will have access to varied development opportunities, learn new skills and do things you would never have done.
You will join dedicated teams, all of whom do their very best to ensure an effective administrative service is provided to support Consultants and clinical staff. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Main duties of the job
You will be responsible for providing daily audio typing and administrative support to ensure the smooth running of the administration services within ENT and Special Care Dentistry.
You will ensure that all Outpatient Clinic letters are processed using T-Pro Digital Dictation and clinical IT systems, and distributed in line with Trust procedures. Previous audio typing experience is essential. Full IT systems training and medical terminology support will be provided.
You will demonstrate effective team working with colleagues to ensure all work is completed daily. You will be typing and processing clinic letters in order of clinical priority and working to tight deadlines.
You will be a self-motivated individual with proven administration skills. You will be calm under pressure as this is a busy environment. You will be communicating with other healthcare professionals via email and telephone.
Microsoft Office skills will be essential in managing your workload to ensure tasks are completed in a timely manner. You will also demonstrate excellent organisational skills, be flexible in your approach, exercise initiative, demonstrate a consistently high standard of professionalism and be aware of the need for confidentiality and integrity.
It is important that we get the right person who can provide effective cover across our teams, so we are looking for some who has the right behaviours, skills and willingness to learn.
Working for our organisation
At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance. We also believe in ensuring that our staff get the chance to reach their full potential when working with us.
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire and Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.
Detailed job description and main responsibilities
Please refer to the Job Description & Person Specification attached to this vacancy for more information.
1. Audio typing of Outpatient clinic letters
2. Use T-Pro Digital Dictation systems
3. Use Harris Flex and Evolve clinical IT systems
4. Organising incoming and outgoing post, referring enquiries to appropriate person if necessary
5. Ordering stationery supplies
6. Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person
7. Communicating with a range of staff and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
Person specification
Qualifications & Education
Essential criteria
8. Good general education including GCSE English and Maths Grade C or above OR Functional Skills English and Maths Level 2
9. RSA Audio Typing qualification or experience
Desirable criteria
10. ECDL or equivalent
Knowledge & Experience
Essential criteria
11. Aware of the concept and application of confidentiality
12. Previous administrative experience
13. Previous typing experience
14. Proven IT skills in the use of Microsoft programmes
Desirable criteria
15. Previous experience of working in the NHS or a healthcare related setting
16. Knowledge of medical terminology
17. Working knowledge of patient information technology systems