Business Design Analyst - Integrated Design and Delivery
Vacancy Reference Number
19796
Number of Vacancies
2
(B) OCU
Strategy
Location
Your base will be New Scotland Yard, but we offer blended, flexible working across London. You'll work wherever you can deliver best — including Met sites, partner locations and from home, when appropriate.
Building
NEW SCOTLAND YARD
Band
Band C
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert
Job Title: Business Design Analyst - Integrated Design and Delivery
Salary: The starting salary is £47,060, which includes allowances totalling £2,928.
The salary is broken down as £44,132 basic salary, which will increase annually until you reach the top of the scale £52,652. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Your base will be New Scotland Yard, but we offer blended, flexible working across London. You'll work wherever you can deliver best — including Met sites, partner locations and from home, when appropriate.
Redesign How the Met Works. Shape the Future of Policing.
London doesn't stand still and neither do we. The Met is on a bold journey of transformation, and we're looking for strategic, creative thinkers to help shape what policing looks like in the 21st century.
As a Business Design Analyst in our Integrated Design and Delivery (IDD) team, you'll play a key role in reimagining how services across the Met are designed and delivered. From top-level operating models to real-world implementation, your work will drive performance, efficiency, and lasting impact across the UK's largest police service. If you're confident designing operating models, navigating ambiguity, and influencing at the most senior levels, this is your opportunity to drive meaningful, lasting change.
What You'll Be Doing
You'll work across the Met to design how services, functions and teams operate both today and in the future. That means everything from developing enterprise-wide operating models to detailed service and capability design.
This means not just thinking strategically, but also grounding work in robust data. You'll draw insight from performance, demand, finance and operational data to assess how the Met delivers its services and how it can do it better.
You'll work closely with senior leaders, programme teams, frontline staff and enabling functions combining evidence-based thinking with user insight to create sustainable, high-impact design solutions and use quantative evidence to influence major change decisions.
You'll thrive in ambiguity, bring clarity to complexity, and confidently challenge assumptions to ensure transformation efforts deliver long-term value.
Key Responsibilities
* Design and evolve Target Operating Models for critical services and transformation programmes, aligning people, process, technology, data and infrastructure with strategic goals.
* Translate strategic challenges and priorities into data-informed design interventions across multiple business units and enabling functions.
* Lead design sprints, deep dives and assurance activities to develop and test new ways of working.
* Use data to assess current operating models, identifying inefficiencies, service gaps and opportunities for improvement.
* Develop robust, evidence-led options appraisals and present clear recommendations to senior decision-makers.
* Identify and resolve integration challenges, risks and dependencies across major change initiatives.
* Act as a design coach and subject matter expert — building capability across project teams and supporting the growth of a user-focused, design-led culture.
* Maintain a whole-system view of change across the Met, helping drive coherence, performance and continuous improvement.
How We Work
We don't believe in a one-size-fits-all approach. You'll use a wide range of tools and techniques — from high-level capability mapping and options appraisal, to sprint-based prototyping and operational modelling.
We value creativity, evidence, and rigour — but just as importantly, we value people who can connect the dots and tell compelling stories that drive action.
Design better policing. Deliver real impact. Be part of something bigger.
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement (Max 750 words), and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
Completed applications must be submitted by 23:55 on 17th September 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2-3 weeks after the vacancy has closed.
Following application review, successful candidates will be invited to interview. Interview dates will commence 3-4 weeks after the hiring managers review.
Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training
What You'll Need to Succeed
Essential Skills & Experience
* Experience designing or delivering operating model elements such as organisational structures, service models, customer journeys, or process improvements.
* Strong analytical, conceptual and problem-solving skills — able to navigate between high-level vision and operational detail.
* Confidence working with senior stakeholders, with the credibility to challenge and influence at executive level.
* Proven ability to work in complex, fast-paced environments, flexing your approach as priorities evolve.
* Experience applying user-centred design principles to develop practical, scalable solutions.
* A collaborative mindset and commitment to continuous learning, coaching and knowledge sharing.
Desirable
* Certification or formal training in design or delivery methodologies (e.g. BCS, MSP, PRINCE2, Agile, Lean).
* Experience managing or assuring work from external partners or consultants.
Required Languages
English
Reports To
Band C
Additional Information
CVF Staff Final – 971KB Opens in a new window
Disability Confident Statement
The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.
As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.
The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.
Read our full disability confidence statement.