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Ocean import operations account manager

Cheadle (Staffordshire)
WR Logistics
Account manager
Posted: 24 October
Offer description

Overview

Position: Ocean Import Account Manager

Location: Lichfield, UK (1 day working from home)

Salary: Up to 35,000 per year

Hours: Monday to Friday 9:00 - 17:30 (flexible)


What You'll Be Doing

* Manage ocean import shipments from origin to final delivery, ensuring smooth and efficient operations.
* Provide exceptional customer service, handling queries and resolving issues promptly.
* Invoice and cost files accurately and on time.
* Select and negotiate with carriers/service providers to maximise profitability.
* Maintain and develop strong relationships with key clients and suppliers.
* Identify opportunities to grow existing accounts and contribute to business development.
* Ensure all operational procedures and company standards are followed.


What We're Looking For

* Proven experience in ocean import freight forwarding or a similar logistics role.
* Excellent communication and customer service skills.
* Positive, proactive, and solutions-focused mindset.
* Strong organisational skills and attention to detail.
* Commercial awareness and confidence managing profit margins.
* Ability to work effectively within a team and build trusted internal relationships.


What\'s On Offer

* Competitive salary up to 35,000, depending on experience.
* Hybrid working with 1 day working from home.
* Generous holiday allowance and enhanced benefits package.
* Join a supportive and collaborative team in a business committed to innovation and long-term growth.
* Real opportunities for career development and progression in a people-first environment.
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