We are looking for a Coffee Shop Manager to organise daily operations and motivate our staff to provide excellent customer service. Coffee Shop Manager responsibilities include scheduling shifts for baristas, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our coffee shop into a favourite local spot. Responsibilities Manage day-to-day operations of the coffee shop Hire and onboard new baristas Train employees on drinks preparation and proper use of coffee equipment Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients) Maintain updated records of daily, weekly and monthly revenues and expenses Add new menu items based on seasonality and customers' preferences (for example vegan coffee drinks) Advise staff on the best ways to resolve issues with clients and deliver excellent customer service Ensure all cafe areas are clean and tidy Nurture friendly relationships with customers to increase loyalty and boost our reputation. Requirements Work experience in a coffee shop or as baristas Hands-on experience with professional coffee machines Good math skills Availability to work within opening hours (including weekends and holidays) Excellent communication skills with the ability to manage and motivate a team Customer service attitude