Job title – Head of Communications and Marketing
Location – Kent TN13 / Hybrid (3 days in office, 2 days remote)
Contract – Full-Time, Permanent
Salary - Up to £67,000 per annum
Are you an experienced communications leader ready to shape the reputation and brand of a purpose-driven organisation with a strong social mission?
We are currently recruiting for a Head of Communications and Marketing to join a forward-thinking housing organisation that supports thousands of residents and communities. This is a pivotal role at the heart of the organisation’s leadership team, responsible for crafting and delivering impactful communications strategies that connect with residents, staff, partners, and stakeholders.
Key responsibilities
* Lead the strategic development and delivery of integrated communication and marketing plans.
* Oversee corporate communications, PR, stakeholder relations, internal communications, and media management.
* Work in partnership with senior leaders to ensure communications activities support business priorities and reflect the organisation’s vision and values.
* Enhance digital engagement through modern channels and tools, driving channel shift where appropriate.
* Develop brand guidelines and ensure consistency across all communication outputs.
* Manage crisis and reputation management, acting as the senior comms contact for critical issues.
* Provide expert leadership to a high-performing communications team, encouraging innovation and continuous improvement.
* Commission and manage external agencies and suppliers as needed to support strategic goals.
* Analyse communication effectiveness, reporting on KPIs and impact.
Essential Experience & Skills:
* Significant experience in a senior communications or marketing leadership role, ideally within housing, public sector or charity settings.
* A strong track record of developing and implementing long-term, integrated strategies aligned with business goals.
* Experience leading teams and managing complex projects, budgets and relationships.
* Proven expertise in digital engagement and content strategy, with an understanding of user-centred design and accessibility.
* Demonstrable ability to write and edit high-quality content across multiple formats and for different audiences.
* Excellent influencing, collaboration and leadership skills across all levels of the organisation.
* Professional communications/marketing qualification (e.g. CIPR, CIM or equivalent).
* Experience managing reputational risk, crisis communications and media enquiries.
If you are interested in this position and meet the above criteria, please send your CV and a tailored supporting statement now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk #J-18808-Ljbffr