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Apprentice Patient Services Co-ordinator
, Apply From: 23/05/2025
Learning Provider
Delivered by LEARNING SKILLS PARTNERSHIP LTD
Employer
CORNERWAYS MEDICAL CENTRE
Vacancy Description
Key Duties:
* To maintain patient records as directed by the Patient Services
* Manager and defined by standard protocols.
* To deal with telephone enquiries and direct callers appropriately.
* To liaise with the Patient Services Manager and Patient Services colleagues on matters of administration to ensure the efficient and timely operation of the surgery.
* To work closely with the Patient Services Manager to ensure the efficient operation of the Patient Services Office in the handling of all matters concerning patient appointments and records administration.
* To accurately record and confirm patient appointments within the electronic appointment system.
* To ensure that appropriate information is prepared for Doctors who undertake home visits.
* To liaise with other agencies on behalf of the Doctors as and when directed, for example, arranging patient transport.
* To record and relay messages to other members of the Health Care Team ensuring that urgent priorities are recognised.
* To undertake processing of confidential medical correspondence as and when necessary, at all times maintaining the strictest confidentiality.
* To undertake the duties of Front Desk Co-ordinator as and when directed to ensure that patient enquiries are dealt with efficiently and handled in an appropriate and friendly manner.
* To undertake such additional duties as may be necessary to ensure the efficient operation of the Patient Services Office and as directed by the Patient Services Manager.
Key Details
Vacancy Title
Apprentice Patient Services Co-ordinator
Employer Description
Cornerways Medical Centre comprises of two surgeries, the main surgery situated at Gorley Road, Ringwood, and the Branch Surgery situated at 1 Pine Drive, St. Leonard’s (approximately three miles away). The post holder may be based at either site. The Practice has between in excess of 11,000 registered patients and with any Practice of this size we expect a number of those patients to have some form of disability. Receptionists will need to take these factors into account when dealing with our patients.
Vacancy Location
PARKERS CLOSE GORLEY ROAD HANTS BH24 1SD
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000321994
Key Dates
Apply From
23/05/2025
Closing Date For Applications
2025-06-09 23:59:59
Interview Begin From
Possible Start Date
2025-06-16 00:00:00
Training
Training to be Provided
Customer Service Practitioner Level 2.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
Learning Provider
LEARNING SKILLS PARTNERSHIP LTD
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsLogicalInitiative
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