Overview
Pinnacle Group Limited is hiring for the Customer Solutions Advisor role. The position is based in Speke and is part of the Homes Team.
Responsibilities
* Ensure all related repairs are diagnosed, recorded accurately and updated where appropriate within the available IT systems
* Deliver clear communications with every family member to maximise access opportunities where new appointments are created
* Proactively communicate with both RAMS to ensure transparency of specific family circumstances
* Ensure no appointments are booked beyond the target time for the appointment and drive speed to achieve a resolution at the earliest opportunity
* Provide impeccable levels of service to the armed forces families
Qualifications
* Strong customer service skills and at least a year’s experience within a customer facing/verbal role
* Able to communicate clearly both verbally and in writing
* Able to maintain effective working relationships at all levels, and work collaboratively with client and supply chain organisations
* Exceptional telephone manner
* Successfully completes SC security clearance
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, with opportunities to achieve your full potential and develop your career through learning and development.
* Maternity/paternity packages
* Flexible Working Arrangements
* Life Assurance
* Enhanced Pension Scheme
* Additional Annual Leave
* Private Medical Insurance
* Cycle to Work Scheme
* Employee Assistance Programme
* Retail Discounts
* Childcare Assistance
* Season Ticket Loans
* Sick Pay Schemes
* Personal Development Plans
* Company Car/Car Allowance
* Electric Vehicle Scheme
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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