Location: Loughborough Company: MRTC Type: Full-Time About Us With 40 years' experience, MRTC have become a market leader in delivering communication solutions for Motorsport worldwide and Events, including F1, Formula E, World endurance Championship and more. In a competitive market we strive for excellence by providing the most up to date innovative technology as well as a high professional service worldwide. We have an exciting opportunity for a driven and motivated frontline IT support member to play a key role at MRTC as we are growing and expanding. Role Overview As our Frontline IT Support Specialist, you are the go-to person for IT questions in the UK office. You will resolve day-to-day hardware, software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy. Key Responsibilities Provide 1st-line support (Windows 10/11, Microsoft 365, mobile, printers, VoIP) Manage and close support tickets promptly, documenting solutions for future reference Build, configure and maintain laptops, desktops, peripherals and network devices Administer user accounts, permissions and passwords Support remote workers via VPN, MDM and collaboration tools Assist with patching, security hardening and upgrade projects Share best practice with the IT team and contribute to standards Required Skills & Experience 3 years in a desktop or application-support role Strong working knowledge of Windows desktop & server OS, Microsoft 365 Fluent English and excellent written / verbal communications Proven customer-service mindset, problem-solving ability and calm under pressure Highly Desirable Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics) Scripting basics (PowerShell, batch) or SQL query writing Cisco IOS networking (LAN) Exposure to cyber-security tools or Avaya phone systems