Job Description
Role Overview
As a Clinic Coordinator, you will be the first point of contact for our patients and clients, ensuring every visit is seamless, luxurious, and personalised. You will manage bookings, check-ins and check-outs, and provide expert guidance on treatments and retail skincare products. This role requires a balance of operational efficiency, warm customer engagement, and sales acumen.
Key Responsibilities
Client Experience & Reception Duties
Greet and check in patients and clients, creating a warm and welcoming atmosphere.
Manage appointment bookings, reschedules, and cancellations with efficiency.
Handle client check-outs, ensuring a smooth payment process.
Provide aftercare advice and follow-up communication post-treatment.
Assist clients with general inquiries about treatments, products, and services.
Sales & Upselling
Confidently recommend skincare products suited to patient/clients’ needs.
Proactively upsell treatments and add-on services based on client concerns.
Support promotions and campaigns by educating clients on special offers.
Achieve personal and team sales targets for products and treatments.
Administrative & Operational Support