Part time hours per week : 28.80 Contract : Fixed term 24 months from start date At Wakehurst, Kew’s wild botanic garden in Sussex we have an exciting opportunity for an experienced operations manager to join our newly formed Learning and Public Engagement (LPE) team. Reporting to the Head of LPE, this role will help to deliver our mission by ensuring that our inspiring and informative learning experiences and events run smoothly from booking and ticketing through to staffing and delivery. Our ideal candidate is an operations and ticketing expert with a passion for public engagement which connects people with nature. In this new role, you’ll lead the smooth running of Learning and Public Engagement operations at Wakehurst for a wide range of audiences. You will evolve and manage efficient systems including ticketing and CRM processes, staffing, logistics and compliance. Working closely with colleagues across Wakehurst, you’ll help shape cohesive, high-quality programmes supported by strong data, great teamwork and well-managed resources. If you’re motivated by operational excellence, people leadership and enabling impactful experiences in a unique natural setting, we’d love to hear from you. You’ll bring extensive experience in operational management within customer‑facing environments, with a strong track record of implementing and using ticketing and CRM systems. You’ll be confident leading teams and improving processes through robust data analysis. Skilled at balancing multiple priorities, budgets and project strands, you’ll combine meticulous attention to detail with a proactive, solutions‑focused mindset. Interviews are due to take place w/c 9 March. This role is based at Wakehurst with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.