Quality Monitoring Officer
Are you passionate about quality, compliance, and customer outcomes? We’re looking for a detail-oriented Quality Monitoring Officer to join our dynamic team in Ipswich.
This role plays a crucial part in upholding our commitment to excellent service and delivering on the FCA’s Consumer Duty.
Duties will include
* Independently review and monitor quality standards across customer accounts, ensuring good outcomes and compliance with regulatory requirements.
* Identify potential risks and errors with financial or reputational impact.
* Conduct and document both individual quality checks and thematic reviews.
* Work cross-functionally to evaluate findings, make recommendations, and contribute to client and internal reports.
* Actively support continuous improvement and change initiatives from a Quality Assurance perspective.
Essential Skills:
* Strong communication skills - written and verbal - across all business levels.
* Analytical mindset with investigative and problem-solving abilities.
* High attention to detail and confidence presenting data in both narrative and numerical formats.
* Excellent organisation skills with the ability to prioritise and meet deadlines.
* Strong MS Excel skills (formulas, pivot tables, data analysis).
* A collaborative, flexible, and proactive approach to teamwork and continuous improvement.
Desirable:
* A keen understanding of FCA’s Consumer Duty principles.
* Commitment to identifying vulnerabilities and ensuring positive customer journeys.
* Ability to provide insightful, constructive feedback.
* A drive to take ownership, deliver results, and influence positive change.
Why choose BCMGlobal?
We are a people-first business that values professional growth, meaningful work, and a supportive environment. You'll be empowered to make a real difference—for customers, clients, and your own development.
BCMGlobal - Benefits summary for
* 25 days holiday
* Purchase Leave (up to 30 days in total)
* Pension - employer matching up to 5%
* Life Assurance x4
* Private Health Care - Job dependant
* Free fruit Wednesdays
* Free tea / coffee / cordial
* Wellbeing Day
* Volunteering day
* CEG Life app for Crown House
* Showers and locked Bike hut
* Sports & Social Club
* Employee Recognition Scheme
* Employee Referral Programme
* Summer/Christmas Party
* Discretionary Bonus Scheme
* Cycle to work scheme
* Eye care voucher scheme