Robert Half is delighted to be partnering with a globally leading business based in Bristol to recruit for a Credit Support Specialist on a full-time and permanent basis.
Hours: Full-time and permanent (Hybrid available after initial training period)
Reporting to: Operations Team Leader (Credit Control)
Key Responsibilities
1. Manage direct debit submissions and processing
2. Provide customised invoice and billing reports to meet customer needs
3. Issue statutory and regulatory notices (e.g., Annual Statements, Default Notices, NOSIA, SNOSIA)
4. Contact customers to recover missed or overdue payments via phone, email, and letters
5. Resolve invoice queries with internal teams and external customers
6. Deliver high-quality customer service
7. Comply with internal policies and procedures, meeting audit standards
8. Communicate effectively and build trusted relationships across the business
9. Maintain knowledge of changes in internal policies, procedures, and regulations
10. Understand and comply with the Company's Conduct and Standards
11. Adhere to all internal policies relevant to your role or associated responsibilities
Skills & Experience
12. Strong communication skills, both written and verbal
13. Excellent time management and attention to detail
14. High numerical accuracy and confidence handling financial data
15. Ability to work effectively under pressure
16. Proficient in Microsoft Office, especially Excel and Word
17. Experience delivering excellent customer service
18. Knowledge of risk awareness and control
19. Background in billing and/or credit control (desirable)
Benefits
20. Generous contributory pension scheme
21. Hybrid working model up to 2-days required onsite
22. 25 days holiday, in addition to bank holidays
23. Volunteering days to assist in charity work
24. Sustainability Initiatives
25. Holiday buy / sell (subject to conditions)
26. Travel Insurance (cost associated)
27. Dental Insurance (cost associated)
28. Flexible working options available
29. Study support (where applicable)
30. Enhanced parental leave
31. Referral bonus for referring an Employee
32. Cycle2work Scheme
33. Free breakfast / fruit
34. BEN employee family support
35. EV charging points, bike storage, shower & changing facilities and car parking
36. Annual bonus scheme - Up to 7.5% of annual salary amount
If this sounds like the next opportunity for you, apply today!
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.