Customer Relationship Administrator
Crowcon – Abingdon-On-Thames, England, United Kingdom
As a member of the Customer Relationship Team, you will work closely with the Sales Team to build and maintain relationships with customers and key personnel within customer accounts. You will provide customer support and service, ensuring customers receive excellence in all dealings with Crowcon and that issues are managed through to resolution.
Main Responsibilities
* Processing customer orders via email and phone, ensuring accurate entry into our ERP system and meeting KPI targets.
* Providing sales support to Customer Relationship Executives (CREs).
* Supporting CREs in creating customer quotations and logging opportunities within the company’s CRM database.
* Managing team mailboxes and assigning emails to the relevant team members.
* Delivering excellent customer service via phone and email.
* Providing resolutions to customers within agreed timescales and recording all contact and outcomes in CRM.
* Understanding and applying Export Control regulations and maintaining awareness of developments in regulations to ensure compliance.
* Updating the ERP and CRM systems as required to aid the smooth running of the department.
Your Skills & Experience
* Good communication skills in both writing and verbal form.
* Methodical approach to problem solving.
* Ability to navigate ERP and CRM systems effectively.
* Flexible attitude to work.
* Attention to detail.
* Willingness to learn our products.
About You
* You inspire with your passion and values.
* You are culturally sensitive.
* You are a collaborative team player.
* You are straightforward and have no interest in politics.
* You are curious and disruptive to the status quo.
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Sales and Business Development
Industries
* Appliances, Electrical, and Electronics Manufacturing
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