Driven by the passion to improve quality of people's lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
The Customer Service Administrator role is the critical first point of contact for all customer queries to ensure the highest standards of service are consistently met in all customer interactions.
What you will do
* Be the first point of contact for B2B customers
* Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
* Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
* Accurately enter and maintain data in the CRM system
* Understand and confidently discuss product portfolios across multiple brands with B2B customers
* Work towards set KPI's and Targets
* Effectively handle complaints in line with regulatory requirements
* Provide trouble shooting solutions to support customer queries
* Assist and train customers on specific needs
What you bring
Experience
* Experience of using a CRM
* Case management experience
* Contact centre telephone experience
Personal competencies
* Be motivated and driven
* A keen eye for detail
* Ability to multitask
* Ability to manage own workloads and priorities
Who we are
At WSA, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.