I’m working with a growing business looking to bring in a strong 2nd Line IT Support Engineer to support their internal environment and play a key role in keeping things running smoothly day to day.
This isn’t just a ticket-queue role – you’ll be hands‑on, taking ownership of issues end‑to‑end, and getting exposure to a broader infrastructure environment.
What you’ll be doing:
* Providing 2nd line support across hardware, software, and systems
* Acting as a key escalation point for 1st line, but also owning issues through to resolution
* Troubleshooting across Microsoft environments (Windows, M365, Active Directory)
* Supporting users onsite and remotely with a mix of BAU and more complex issues
* Getting involved in infrastructure‑related tasks (servers, networking basics, access management)
* Contributing to documentation and improving how support is delivered
What they’re looking for:
* Solid 2nd line experience with a strong troubleshooting mindset
* Someone who takes ownership and sees problems through, not just passes them on
* Exposure to networking fundamentals (DNS, DHCP, basic connectivity issues)
* Strong communication skills – comfortable working with users at all levels
* Someone proactive who enjoys improving things, not just firefighting
Nice to have:
* Exposure to Intune / endpoint management
* Any experience with virtualization or cloud (Azure/AWS)
* Some scripting or automation interest (PowerShell etc.)
This role would suit someone who’s looking to step up, take on more responsibility, and develop towards a more infrastructure‑focused position over time.
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