Job overview
We are seeking an organised and proactive Facilities & Site Logistics Supervisor to join our team at the Sutton site, including the Oak Cancer Centre. This is a vital supervisory role responsible for coordinating and supporting a wide range of operational services that keep our hospital running smoothly.
The successful candidate will oversee portering, security, and will offer support to our reception services and Helpdesk functions, ensuring services are delivered efficiently, safely, and to a high standard. You will play a key role in supporting patient flow, responding to emergencies, and providing leadership and guidance to frontline staff.
This is an excellent opportunity for someone with strong organisational skills, a commitment to patient-centred service, and experience in leading teams within a busy facilities or logistics environment.
If you are ready to make a difference in ensuring safe, effective, and high-quality support services within a leading NHS Trust, we would love to hear from you.
Main duties of the job
1. The key purpose of this position is to manage the Portering, Post Room Security staff and Car
Parking Teams on all aspects of their work, ensuring the highest levels of performance which is
consistent with the Trust Core Values. In addition, to support the Management Team in the
smooth running of the service.
2. To assist in overseeing the logistics of postal service and distribution of goods, materials, furniture
and equipment.
3. To assist in providing facilitation of any site management requirements requiring logistical
support.
4. Able to work across both sites and to be flexible to meet the needs of the service as and when
required.
Detailed job description and main responsibilities
5. Responsibility for supervising staff expected to lead, motivate, develop and reward staff and are
required to comply with the Trust's policies and Manager's Code of Conduct in the following areas:
6. Assist in the effective recruitment and selection of staff in line with the Trust's Recruitment Code and
Recruitment & Selection Processes and Standards.
7. Ensure staff are appraised annually, have clear objectives which link to department,
division/directorate or corporate objectives and a personal development plan.
8. Ensure all new staff receive core and departmental induction.
9. Ensure performance issues are dealt with in an appropriate and timely manner and follow the Trust's
Disciplinary or Poor Performance Procedures where formal action is necessary.
10. Ensure that satisfactory systems are in place to maintain effective communication within your area
and be responsible for ensuring that any Trust Communications Systems are utilised.
11. Observe and comply with the Trust's policies and procedures for Health and Safety ensuring the
environment in which you and your staff work is safe, clean and tidy.
Person specification
Education/Qualifications
Essential criteria
12. Equivalent level of supervision experience experience.
13. Will be required to undertake any relevant training consummate with the role including: SIA training course
Experience
Desirable criteria
14. Experience of working within a security service and logistics environment
15. Investigating and resolving complex queries
16. Front line experience of managing a team, working to pressurized deadlines
17. Role Specific Experience
18. Experience of working within the NHS
19. Experience in managing an agile workforce
20. Experience in working across multi-site
Skills Abilities/knowledge
Essential criteria
21. IT literate, good working knowledge of Excel and databases
22. Literate/numerate
23. Can communicate effectively across all levels of staff
24. Highly organised, able to plan and manage own work-load and that of others
25. Flexible in approach and able to adapt to events outside normal routine
26. Evidence of working well in a team
27. A confident manner and ability to remain calm under continued pressure
28. Evidence of effective interpersonal skills
29. Ability to demonstrate self-motivation
30. Ability to make decisions, organise and prioritise
31. Evidence of commitment to customer care initiatives
32. Knowledge and understanding of quality issues
Desirable criteria
33. Ability to lead a team
34. Ability to motivate others
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.