A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Recovery Claims Handler to join its busy office on the outskirts of Bolton (Egerton) on a full-time, permanent basis. If you have experience in technical motor recovery claims and want a new challenge with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives - Participate in training and development to build your technical claims knowledge - Use Microsoft Office (Word, Excel, Outlook) for day-to-day claims administration What you'll bring: - Experience in technical motor recovery claims and settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise...