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This range is provided by CILEX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Remote with reasonable in-person attendance at meetings
Department: Awarding Body
Job Type: Full time
Contract Type: Permanent
We are seeking a dynamic Qualifications Delivery Lead to drive the successful planning, coordination, and delivery of our qualifications and assessments. In this pivotal role, you will ensure that all qualifications meet the highest standards, comply with regulatory requirements, and effectively address the needs of learners and stakeholders. If you are passionate about quality assurance and education excellence, this is the opportunity for you to make a significant impact.
The role:
* To manage the operational delivery of CILEX qualifications and assessments, overseeing the end-to-end process from set-up and bookings through to delivery, grading, results, certification, enquiries about results and appeals.
* To act as a superuser of CILEX online assessment platforms, CRM and EPA management software
* To provide training sessions and training materials to internal and external customers on online assessment platforms and EPA management software
* To create and update operational policies, procedures and associated documentation and materials for internal and external audiences which are compliant with regulatory requirements
* To lead on the delivery of the stakeholder engagement plan taking ownership of the analysis and reporting of feedback
* To oversee reasonable adjustment and special consideration decisions and implementation, resolving complex enquiries.
* To act as a member of CILEX appeals and malpractice panels
* To contribute towards continuous quality improvement, collaborating with colleagues and taking responsibility for service improvements
* To support internal and external stakeholders regarding the delivery of CILEX qualifications and assessments providing support, guidance and answering queries as required
* To act as a point of escalation and resolution for complex queries and delivery issues
* To investigate and resolve complaints
* To monitor operational income and spend to inform ongoing budgeting
* To produce reports for Awarding Body managers, CILEX committees and panels
* To contribute to the monitoring, management and mitigation of risks, issues, and conflicts of interest
* To undertake any other duties of a similar level and responsibility as may be required from time to time
NB: Any work which you undertake that in any way engages with CILEX Regulation Ltd (CRL), the independent regulator of CILEX members, should be conducted in a manner that is compliant with the LSB’s Internal Governance Rules (IGRs)
What we're looking for:
* Educated to degree level or equivalent
* Experience of overseeing and undertaking qualifications and/or assessment delivery for an awarding organisation, professional body or education establishment
* Experience of creating processes to support qualification and/or assessment delivery
* Experience of using online assessment applications to deliver assessments, for example, TestReach, Surpass, Pearson VUE
* Experience of delivering training to internal or external customers
* Experience of conducting data analysis to inform decision making
* Experience of working with stakeholders of varying levels of seniority
* Experience of the operational delivery of a wide range of different assessment methods, for example, multiple choice testing, case studies, projects, professional discussion and interviews
* Experience of using End Point Assessment (EPA) software applications, for example epaPRO, ACE360 to support EPA delivery
* Experience of the operational delivery of EPA for apprenticeships in compliance with external quality assurer and DfE requirements
* Experience of decision making in relation to reasonable adjustment or special consideration applications
* Experience of Ofqual, Qualifications Wales and CCEA regulatory conditions and DfE requirements for apprenticeships
Skills and Attributes
* High-level problem-solving skills with the ability to own and investigate complex issues, defining problems, collecting data and establishing facts to reach evidence based, practical solutions
* Excellent organisational skills with the ability to use own initiative to plan, prioritise, oversee and perform a wide variety of tasks to meet tight deadlines
* Excellent analytical skills with the ability to model, handle and interpret data, and produce reports.
* Excellent communication skills (both oral and written) to build and maintain positive relationships with internal and external customers and stakeholders through proactive interaction
* Ability to adapt quickly to changing priorities, tasks and new ideas, adopting a flexible attitude
* High levels of accuracy in data management and document handling with ability to spot errors and inconsistencies quickly and effectively
* Demonstrates a can-do mindset and maintains optimism, even when faced with challenges
* Supportive and encouraging of others, contributing to a supportive and enjoyable team culture
* Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with the ability to use complex Excel formulae
What we offer:
* Remote working from anywhere in the UK, with occasional face-to-face meetings (approx. 9-12 a year)
* 25 days annual leave, plus bank holidays - increasing with length of service
* Enhanced pension scheme
* Employee Assistance Programme (EAP) and health-cash plan
* Family friendly policies
* A focus on wellbeing
* Continuous professional development, with our in-house Learning Hub
Who We Are
The Chartered Institute of Legal Executives (CILEX) is the professional association and governing body for over 17,000 Chartered Legal Executive Lawyers, paralegals and other legal practitioners. Our role is to enhance the role and standing of Chartered Legal Executives and all our members within the legal profession. With 40 years’ experience of delivering workplace learning and student support, CILEX Law School is a trusted market leader in legal education and training. As specialists in blended learning, we deliver the CILEX vision of driving greater diversity in the legal profession for the benefit of society.
Our Purpose
To develop, support and inspire a highly skilled body of legal professionals and make the UK legal sector more efficient, more representative and better able to serve society.
We do this by innovating to deliver:
* Relevant high-quality training.
* Advocacy for our members and the difference they can make.
We reserve the right to close the vacancy early if a high volume of applications are received, in order to maintain a positive candidate experience.
We are committed to ensuring that diversity, equality and inclusion are at the heart of our business and we welcome applications from all backgrounds. CILEX is a Disability Confident employer, as well as an Armed Forces Covenant signatory, with guaranteed interview for those who meet the essential criteria.
REF-223580
Seniority level
* Seniority level
Executive
Employment type
* Employment type
Contract
Job function
* Job function
Strategy/Planning and Project Management
* Industries
Legal Services
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