At MSV Housing, we are passionate about creating safe, high‑quality homes and thriving communities. Our Neighbourhood Team Leaders play a vital role in making that vision a reality by delivering a holistic tenancy, property, and neighbourhood management service.
Responsibilities
- Maximise Rental Income – Take the lead on managing high‑level rent arrears and efficiently recover rent in line with policy and sector best practice to safeguard financial sustainability and exceed income targets.
- Champion Customer and Community Needs – Proactively identify and respond to challenges faced by customers and communities, empowering frontline teams to deliver resilient, responsive services.
- Lead and Inspire – Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing.
- Shape Strategy and Drive Improvement – Contribute to the ongoing development and enhancement of MSV’s Neighbourhood Strategy and Offer, providing clear direction and promoting values and ethos across the team.
- Ensure Regulatory Compliance – Operate within the Regulator of Social Housing’s Consumer Standards to ensure services meet the highest levels of quality and accountability.
- Build Strong Partnerships – Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined‑up working across neighbourhoods.
Qualifications
- A sound knowledge of income recovery and rent arrears enforcement, including experience of attending court, maximising rental income and reducing arrears.
- A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management.
- Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high‑quality services.
- A track record of coaching and developing team members to build skills and meet performance standards.
- Strong organisational skills, with the ability to deliver high‑quality work on time and manage competing priorities in a fast‑paced environment.
- A customer‑first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities.
- Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners.
We are passionate about inclusion and welcome applicants from diverse backgrounds.
Benefits
- Essential car user allowance to support car running costs.
- Flexibility on where you work with a home‑working kit; at least two days per week in office.
- 33 days holiday per year plus bank holidays, and a holiday buy scheme.
- Company pension scheme with up to 10％ matched contributions.
- Company‑funded access to a health cash plan (optical, dental and other everyday health treatments).
- Enhanced sick pay – up to three months full pay and three months half pay.
- Health and Wellbeing support, including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
- Life assurance subject to membership of the company pension scheme.
- Learning and development support to help you grow in your role and progress in your career.
- Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability, long‑term health conditions, carers and menopause.
MSV are committed to Equality and Inclusion. All applications are scored against the essential criteria of the role; however, we encourage applicants to submit an anonymised CV where possible. We also support work‑life balance, including flexible working options and wellbeing support for all colleagues.
