Home Instead Scheduler Job Description Job Purpose To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. The Role * Understand and build effective and efficient schedules around our clients and Care Professionals. * Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations. * Be responsive to changes in the schedule and liaise with relevant team members. * Match Care Professionals to new clients in conjunction with client services team and arrange introductions. * Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible. * Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences. * Work with the recruitment team to ensure sufficient current and future staffing levels are met. * Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. * Add and maintain all client and Care Professional information onto to the electronic scheduling system. * Carry out any other duties deemed necessary for the successful operation of the business. * Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service del...