Join to apply for the Business Support Apprentice (Jungle IT) role at Jungle IT Ltd.
Jungle IT is a leading managed IT services provider based in Leeds, West Yorkshire. Founded in 2006, the company has grown from a small hardware supplier to a team of 60+ delivering over 75,000 managed cloud seats to clients across the UK. Jungle IT specialises in digital transformation, cloud migration, infrastructure modernisation, cybersecurity and strategic IT consultancy. With a customer‑first approach, Jungle IT helps organisations align their technology with business goals, delivering measurable value and operational efficiency. The company is recognised for its innovation, tenacity and commitment to sustainability, earning accolades such as the HP Amplify Impact 3‑Star Catalyst Recognition and multiple Microsoft Partner designations. Jungle IT operates from its award‑winning headquarters at Kirkstall Forge, promoting wellbeing and hybrid working, and is known for its vibrant culture of serious playbalancing technical excellence with creativity and collaboration.
As a Professional Services team apprentice, you will play a key supporting role in helping the team deliver high‑quality customer engagements. You’ll gain exposure to enterprise technology solutions, assist in preparing client‑facing materials and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design and customer interaction.
Learning and Development
* Structured training and mentorship
* Exposure to enterprise‑level technology solutions
* Career development opportunities within the Professional Services team and wider business
Communication and Correspondence
* Responding to emails, phone calls and inquiries from internal teams and customers
* Drafting emails and meeting invites
* Managing shared inboxes and distributing messages to relevant teams
Scheduling and Coordination
* Organising meetings and appointments, including complex diary management
* Booking meeting rooms and arranging logistics
* Supporting team calendars and travel arrangements
Data Entry and Record Keeping
* Updating databases and spreadsheets with accurate information
* Maintaining internal contact structures and filing systems
* Assisting with purchasing and payment tasks using business software
Document and Report Management
* Preparing and formatting documents for internal and external use
* Supporting the creation of presentations
General Business Support
* Supporting various departments with ad‑hoc administrative tasks
* Assisting with internal award processes or business continuity efforts
Learning and Development
* Participating in training sessions and shadowing experienced staff
* Developing knowledge of business operations and customer service
* Taking initiative to improve processes and contribute ideas
Duties and Responsibilities
* Support the team in gathering customer requirements and documenting solution needs
* Help maintain pre‑sales documentation and CRM records
* Participate in internal meetings and shadow client calls to learn about solution design
* Collaborate with cross‑functional teams including sales, technical consultants and project management
Business Administrator Level 3.
Monday to Friday 9am – 5:30pm
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