Join to apply for the Drainage Engineer (Stockport) role at Neighbourly®.
The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
Responsibilities
* Liaise with commercial and domestic customers on site.
* Customer service – engaging with customers in a professional manner.
* Investigate and diagnose issues via site surveys.
* Advise customers as to solutions and implementing accordingly, including: Drain clearance, De‑scaling and root cutting, Performing minor excavations and patch lining, Preventative maintenance.
* Use high‑pressure water jetters, CCTV camera survey equipment and rods.
* Identify potential concerns and make recommendations to customers for additional work.
* Interpret and work with drainage drawings, operating independently in areas of expertise.
* Drive brand awareness through professional appearance, interactions and technical knowledge.
* Share knowledge and best practice with colleagues.
* Make recommendations to the Regional Development Managers to the success of the region.
* Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.
Experience / Skills / Knowledge
* 2 years of previous experience in the drainage sector.
* Ideally 1 year of experience/knowledge of plumbing principles.
* Drainage tanker experience (preferred).
* Full clean UK driving license with flexibility to travel.
* CSCS card holder (preferred).
* Ability to use a mobile telephone (calls, photos, email and CRM application, etc.).
* High‑pressure water jetting (HPWJ) certification.
* Excellent verbal and written communication skills.
* A DBS check will be part of the on‑boarding process.
* To be able to work as part of an on‑call rota providing a 24 hr service.
Characteristics
* Lead from the front in this hands‑on role, enjoys working with and through people to deliver positive results.
* Positive, can‑do attitude and ability to problem solve.
* Organised, goal‑oriented and willing to learn.
* Able to work on your own and enjoy working outside.
* Motivated.
* Customer centric.
Brand
DMD UK Drain Doctor
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