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ROLE: Regional Waste Manager (Account Manager / Regional Manager)
HOURS: 40 hours per week
LOCATION: Midlands / North of England
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Regional Waste Manager to oversee waste service delivery across the JLL / Rolls Royce account, ensuring consistent, high-quality services across multiple client locations in the North and Midlands.
Role Responsibilities:
1. Oversee and manage waste service delivery across multiple client sites, ensuring services meet contractual requirements, quality standards and client expectations at all times.
2. Lead, support and develop the waste team responsible for service delivery, promoting high performance, engagement and a strong safety culture aligned with Mitie and client requirements.
3. Build and maintain strong relationships with key client and internal stakeholders, acting as a trusted point of contact and ensuring open, effective communication at all levels.
4. Act as the primary escalation point for complex or unresolved issues, resolving complaints promptly and effectively to maintain high levels of client satisfaction.
5. Monitor and report on KPIs and SLAs, attending monthly client meetings, presenting performance data, and driving continuous improvement and value-added initiatives across the account.
Required Qualifications: applicants must meet the below defined requirements for the role.
6. Proven experience within the waste industry, with strong knowledge of waste and recycling best practices, including hazardous and non-hazardous waste management.
7. Demonstrable experience in contract and performance management, including KPI monitoring, service reviews and stakeholder engagement.
8. Strong communication, organisational and IT skills, with proficiency in Microsoft Word, PowerPoint and Excel, and a sound understanding of health and safety requirements.
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Priyanka Deokar at .