Overview
The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial part in delivering the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximise productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the Birmingham area.
Responsibilities
* Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire and commissioning workloads.
* Build and maintain strong relationships with customers, acting as a trusted point of contact.
* Collaborate with hire desk, Sales, and Operations Team: establish strong communication channels to share key customer insights.
* Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
* Communicate with supervisors, regional hire and operations managers, senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration
* Ability to work as a field-based technician.
* Strong knowledge of customer service principles.
* Effective communication skills.
* Analytical thinking and problem-solving abilities.
* Proficiency in using apps, diagnostic software, and MS Office Suite.
Skills and Capabilities
* Knowledge of manufacturing industry an advantage.
* People and communication skills with a positive mindset.
* Appropriate skilled based certificates with F-Gas an advantage.
* Gas Safe and advantage.
* Able to cover standby and call outs on a planned scheduled basis to include weekdays, weekends and bank holidays.
* UK Driving licence as a company vehicle will be allocated.
Company and Benefits
At Trane Technologies™ and through our businesses including Trane& and Thermo King&, we create innovative climate solutions for buildings, homes, and transportation that challenge what\'s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
* Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
* Company van.
* A fast-paced working environment.
* An excellent working culture and community.
* A structured induction plan with continued learning and development.
* A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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