Job Title: Customer Service Advisor
Location: Edinburgh
Salary: £24,300 per year + bi-annual bonus
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Contract: Full-time, 37 hours per week
Holidays: 25 days annual leave + 9 public holidays
Role Overview:
We are working alongside a fantastic charitable organisation who are looking for multiple customer service advisors. This role involves managing customer enquiries, supporting complaints and appeals, and ensuring a smooth customer journey. The position requires excellent communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams and external partners.
Key Responsibilities:
* Handle incoming customer enquiries and provide accurate advice.
* Support customers through exceptions and delays in their journey.
* Liaise with subcontractors and third parties to resolve issues.
* Manage complaints and appeals within service level agreements.
* Contribute to service improvement initiatives.
Requirements:
* Experience in customer service, preferably in a call centre.
* Strong communication and problem-solving skills.
* Ability to work with vulnerable customers.
* Team-oriented and enthusiastic about helping people.