The Office Administrator is responsible for delivering high-quality administrative, reception, and governance support within an NHS Primary Care setting. The post holder supports the business in meeting Care Quality Commission (CQC) Fundamental Standards, NHS General Medical Services(GMS)/Personal Medical Services (PMS) contractual requirements, and Primary Care Network (PCN) operational standards.The role ensures the safe and effective management of face-to-face patient clinics, professional handling of patient communications, and compliance with health and safety, infection prevention and control (IPC), and governance frameworks.
Main duties of the job
* Maintaining a safe environment through health and safety audits, infection control monitoring, risk assessments and incident reporting
* Supporting clinical operations by managing appointment systems, clinic lists and patient records using EMIS
* Delivering a professional, compassionate front-of-house service while maintaining patient dignity, confidentiality and safeguarding standards
* Managing telephone, digital and face-to-face patient communications, ensuring appropriate triage and smooth patient flow
* Supporting governance and compliance processes, including audit preparation, policy control, training compliance and CQC readiness
* Maintaining accurate documentation, compliance logs and governance trackers
* Assisting with complaints handling, feedback management and quality improvement initiatives
* Ensuring full compliance with data protection, information governance and NHS Data Security requirements
* Providing wider administrative support to the Operations Manager and liaising with internal and external stakeholders
Overall, the role combines reception management, clinical administration, compliance oversight and governance support to ensure safe, patient centered and well led service delivery.
About us
Vertis Health is a GP federation based in Worcestershire, supporting GP practices, Primary Care Networks (PCNs), and the wider NHS system across the county. The organisation is designed and led by local GPs and healthcare professionals, with a mission to improve access, quality, and efficiency of care for the local population.
Job responsibilities
Full Job Description Attached.
Working Pattern: Open to both full-time and part-time, hours are negotiable at interview.
Availability required Monday-Sunday 8am-6:30pm.
Location:Vertis Health Head Office - 38 Kenilworth Close, Crabbs Cross, Redditch, B97 5JX and other locations as required.If appropriate, there is a possibility for verbally agreed WFH.
This role is office based to support the operational running of the office, completing H&S audits, managing face-to-face clinics for CYP and Adult Neurodevelopmental Services.
Person Specification
Person Specification
* Understanding of safeguarding and confidentiality requirements.
* Strong communication and organisational skills.
* Previous experience in an NHS Primary Care or healthcare administrative role.
* Experience using NHS clinical systems (EMIS, SystmOne, or similar).
* Working knowledge of CQC Fundamental Standards.
* Health & Safety or IPC training.
* Experience preparing for CQC inspection.
* Knowledge of NHS contractual requirements (GMS/PMS/PCN).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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