Job Introduction
Customer Service Assistant
Salary - £25,185 - £25,989 pro rota (Grade 3)
Hours – 14 hour per week (see shift pattern below)
Location - WV Active Central & Aldersley
Contract type - part time, permanent
Shift Pattern – The shift patterns listed below are fixed and cannot be amended
Week 1
Thursday - 14:15-22:15
Friday – 14:15-22:00
Week 2
Thursday - 14:15-22:15
Friday – 13:45-22:00
Week 3
Monday – 15:00-19:00
Saturday – 07:30-16:30
We're a city with big ambitions. A place packed with pride, passion and endless potential.
WV Active is our leisure brand and has three centres in the city. Bert Williams, in Bilston, Aldersley Leisure Village in Tettenhall and Central Baths, a city centre location.
Are you passionate about working in the leisure and fitness industry and looking for the next step in your career?
At WV Active we want to hear from you.
As a Customer Service Assistant, you'll need to be customer focused, want to help our members achieve their fitness goals, have a modern approach and be ready to move the business forward.
You will deliver excellent customer service as WV Active's front of house representative and provide a welcoming, warm and professional environment to all visitors. You will have a positive and customer orientated approach in ensuring visitors have the best experience.
You will support the Sales & Service Manager in sales, retention and administration of memberships. You will also have an interest in the leisure and fitness industry and be knowledgeable about WV Active facilities and offers to actively sell and promote services.
Special conditions:
A rota system is in place for this post and should expect to work early, late and weekend shifts. Please see shift pattern below.
This post is subject to the essential qualifications highlighted in the person specification and an enhanced DBS check.
If you are called for an interview, please ensure you have relevant identification and qualification certificates to provide.
Additional Information
For more information please contact James Hayes at
Previous applicants need not apply.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.