Lead Application Operations Engineer | 6 Month Contract | (Outside IR35) | Hybrid, Glasgow 2 day's pw | Starting ASAP
Day Rate: £473.27 Outside IR35
Main Duties:
As a Lead Application Operations Engineer, you will guide a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. You will collaborate with various stakeholders, both internal and external, to offer technical expertise and leadership in resolving complex, high-priority incidents. Additionally, you will ensure application availability and reliability by overseeing the team in monitoring, maintenance, and configuration duties. This is a key position within the Applications & Platforms branch, and you will play a pivotal role in enabling and supporting our expanding team and remit.
We are seeking candidates with hands-on technical expertise in application, platform, or infrastructure support roles, and a proven track record of leading and mentoring teams in delivering critical support services. Familiarity with AWS is a critical requirement for this role, and only those with hands on experience with AWS will be considered.
Main Duties:
* Maintain Configuration And Accurate Information, Controlling IT Assets In One Or More Significant Areas.
* Manage Service Components To Ensure They Meet Business Needs And Performance Targets
Deal With High Impact, Complex Incidents And Change Requests.
* Identify Process Optimisation Opportunities With Guidance, And Contribute To The Implementation Of Proposed Solutions.
* Lead The Investigation And Resolution Of Complex Incidents.
* Take Accountability For Issues That Occur And Be Proactive In Searching For Potential Problems
* Achieve Excellent User Outcomes
* Initiate And Monitor Actions To Investigate Patterns And Trends To Resolve Problems
* Effectively Consult Specialists Where Required
* Determine The Appropriate Remedy And Assist With Its Implementation
* Determine Preventative Measures
* Take Inputs And Establish Coherent Frameworks That Work
Essential Skills & Experience:
* Demonstrable hands on technical experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.
* Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.
* It is essential to be familiar with AWS, and only those with hands-on experience with AWS will be considered.
This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
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