Location: Based at UET Stratton Road, Swindon SN1 2PN but will also be expected to work at other Company sites or other addresses as necessary from time to time.
Hours: Full-Time 37 hours a week - Monday to Friday
Salary: £51,772 - £57,137 per annum
Reports to: Director of Operations
Contract Type: Permanent
About UET
Uplands Enterprise Trust (UET) is a Swindon based charity that helps young people & adults with additional needs to help themselves through diverse activities and opportunities, focusing on its core offers, Skills for Life, Skills for Work & Bespoke. At UET, our passionate team and expert trustees drive our mission to empower and enhance the lives of disabled young people and adults in Swindon and the surrounding areas.
The Role
We are proud to announce that UET has an exciting opportunity for a Head of Service role. We are seeking a proactive, compassionate, and organised Head of Service to work as part of our senior leadership team at UET. This senior leadership role involves the oversight and management of the quality assurance and compliance of UET's services. The Head of Service will work collaboratively with the Head of Business to support the Director of Operations with the strategic leadership of the charity. You will ensure that the organisation operates efficiently and safely whilst constantly improving and optimising its service delivery.
The successful candidate will be responsible for leading a team of talented mangers, senior leaders, and support worker and wider support team and in doing so, you will foster an environment that encourages growth and development while promoting collaboration and innovation.
Responsibilities
· Act as the Designated Safeguarding Lead
· Monitor and respond to safeguarding concerns across the organisation
· Analyse trends in behaviour, incidents, and safeguarding issues
· Lead on quality assurance and compliance, reporting directly to the board
· Ensure policies and practices meet legal and regulatory standards
· Conduct audits and support continuous improvement
· Observe and support staff performance and training needs
· Manage the staff training matrix
· Maintain strong relationships with staff and young people
· Support the induction process for new staff
· Help improve systems and processes where needed
· Assist with planning and developing UET services
· Build positive relationships with families and external partners
Essential skills & requirements
Person Specification
Essential
Foundation degree or Level 5 Diploma in a relevant field such as social Work (e.g. BA or MA in Social Work), psychology, education, special educational needs (SEN) or nursing
Leadership & Management Experience, minimum two years
Quality Assurance & Compliance Expertise, minimum two years
Compassionate Approach to Behavioural Support evident in previous roles
Organisational & Change Management Experience
Desirable
Experience and understanding of the principles and practice for Safeguarding young people or vulnerable adults
Experience as a Designated Safeguarding Lead
Trained in Team Teach or Medication Administration.
Experience working with young people with learning disabilities or challenging behaviour.
Full undergraduate degree or Level 6 in Health & Social Care or equivalent.
Full UK driving licence.
Strong IT and reporting skills.
Experience supporting and developing colleagues
Confident team leader and motivator.
Able to professionally represent UET.
Skilled in training and time management.
Calm and solution-focused under pressure
What We Offer
A rewarding opportunity to make a genuine impact in the lives of young people.
A supportive and passionate team environment.
Opportunities for ongoing training and development.
Enhanced holiday and sickness benefits
Call-To-Action If you are passionate about making a difference in the lives of young people and possess the skills we need, then join us. Apply for our exciting opportunity to inspire young minds to reach new heights.
Job Types: Full-time, Permanent
Pay: £51,772.00-£57,137.00 per year
Benefits:
* On-site parking
* Sick pay
Application question(s):
* If you are short listed would you be able to attend an interview in person on 1st October?
Work Location: In person
Application deadline: 26/09/2025