Are you a driven finance professional with strong experience in service charges and income recovery? Do you have a passion for leading teams and improving financial processes in a fast-paced environment?
We are looking for an experienced Finance Team Lead (Income) to take ownership of income management, including rent, service charges, and arrears recovery, while leading a high-performing team
Client Details
Our client is a newly formed, forward-thinking housing organisation created through the merger of two established providers. They now manage around 15,000 homes across multiple communities, with ambitious plans for growth and community impact.
With a clear vision to create connected communities where people can live well, they are committed to delivering high-quality housing services, investing in sustainable homes, and supporting thriving local communities.
This is an exciting time to join the organisation as they continue to evolve, modernise services, and strengthen their financial operations to better serve residents.
Description
The Role
As Finance Team Lead, you will be responsible for overseeing all aspects of income accounting and collection, ensuring robust financial controls, accurate reporting, and continuous improvement across processes.
You will play a pivotal role in:
Managing rent and service charge income processes
Driving effective income collection and rent recovery strategies
Leading and developing a team of Finance Officers
Ensuring compliance with financial regulations and audit standards
Delivering accurate reconciliations and financial reporting
Key Responsibilities
Oversee the end-to-end processing of rent, service charges, and other income streams
Lead on rent arrears monitoring, income recovery, and bad debt management
Ensure accurate service charge accounting, including annual reviews and adjustments
Manage income reconciliation, banking operations, and financial controls
Develop and implement strategies to maximise income collection
Improve and streamline finance systems and processes
Produce high-quality financial insights and reports for senior stakeholders
Act as a key liaison with internal teams, auditors, and external partners
Lead, coach, and develop a team to deliver excellent performance
Profile
We are particularly keen to hear from candidates who bring:
✅ Essential
Proven experience in service charge accounting
Strong background in rent recovery / income management / arrears
Experience working in housing, public sector, or a similar environment
Demonstrable leadership and team management experience
Strong financial reconciliation and reporting skills✅ Desirable
Knowledge of housing finance regulations
Experience with financial systems and process improvement
Professional finance qualification (or equivalent experience)Job Offer
Opportunity to shape and improve income functions in a growing organisation
Be part of a modern, purpose-driven housing provider
Hybrid working and flexible approach
Strong emphasis on development and career progression