Overview
As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll help lead the store team - coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Responsibilities
* Friendly and thoughtful service: provide friendly, welcoming, easy, helpful and thoughtful service every day, taking ownership for managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
* Ensure the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to make shopping a great experience for customers
* Support the store manager by deputising when they're not working and delivering a variety of HR processes
* Lead the introduction of new products and services in the store; work with the team to implement change and encourage open feedback
* Build relationships and get involved in the local community, supporting the Store Manager with the local Co-op community plan
Qualifications and Skills
* Ability to balance leading and supporting the team with hands-on shop floor work
* Great people skills with the ability to build positive relationships with customers and colleagues
* Strong organisational and problem-solving skills
* Desire to learn, grow and develop leadership skills
* Flexibility to work a range of shifts
Pay and Contract
Pay: £13.99 per hour
Contract: 25 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
Benefits
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
* Pension scheme with up to 10% employer contributions
* Wagestream: access to a percentage of pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family
* 24/7 employee assistance service
* Rota visibility three weeks in advance on your phone
* Cycle-to-work scheme
We're building an inclusive workplace. We welcome applications from everyone and are committed to diversity and inclusion. We celebrate differences and recognise the importance of teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We're part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If invited to participate in recruitment, we'll ask if you need any reasonable adjustments to enable you to participate.
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