Home Host - Working From
Accor – London, United Kingdom
The Hoxton, Southwark, in London, UK. The Home Host will support members and guests in a welcoming coworking environment, ensuring the space is ready from opening to closing, and maintaining high standards of hospitality and organization.
Responsibilities
* Work shifts across 7 days a week, with start times of 7 am and finish times as late as 10 pm.
* Greet all members and guests, ensuring efficient service and a positive first impression at the front desk.
* Set up day passes on arrival and induct members into the space.
* Confidently handle incoming sales calls, enquiries, and tours when the membership sales team is unavailable.
* Restock pantries, stationery cupboards, and keep all floors looking tidy throughout the shift.
* Manage stock, including monthly stock takes.
* Create weekly, daily and monthly reports for management when required.
* Take overall ownership of the front desk and associated operations for the smoothest member experience.
* Prepare meeting rooms before and after meetings; book and manage meeting room calendars for members.
* Utilize property management systems to their full potential after proper training.
* Receive and process all member mail and deliveries, ensuring safe delivery to the correct member.
* Be available and responsive to members via Workplace, resolving issues promptly.
* Maintain the cleanliness of the lobby area.
* Assist housekeeping and café team members during busy times, including covering breaks and shifts for the barista on the 12th floor.
* Support the engagement team with managing all members’ daily requests.
* Collaborate with the management team to engage members and develop plans that meet member and guest needs.
* Attend all required training and support the management team with setting up spaces.
* Adhere to all company standards and SOPs.
* Write handover notes and be in charge of sending them to management.
* Report and ensure that all maintenance and building issues such as IT are dealt with.
* Conduct a walk‑around of the building, completing the 'Opening Checklist' and later the 'Closing Checklist'.
* Stock deliveries promptly into the storage cupboards.
* Facilitate delivery of orders to desk service for all members.
Qualifications
* Person who knows everyone and is known by everyone.
* Anticipates members’ needs before they are voiced.
* Strong in building and nurturing long‑lasting relationships.
* Understands hospitality and applies it to everything one does.
* Paying close attention to detail and caring about creating a great experience.
* Authentic and not a clone of any other candidate.
* Passionate about creating memorable experiences for guests and colleagues alike.
* Pragmatic, willing to get things done while keeping an open mind to new ideas.
* Team‑player who works hard and supports teammates while having fun together.
Benefits
* 28 days holiday (inclusive of bank holidays), pension and life insurance.
* Health cash plan for covering dental, physiotherapy, contact lenses and more.
* Support hotline, gym discounts, virtual GP surgeries and other wellbeing services.
* Retail and hospitality perks through partner offerings.
* Paid food during shifts.
* Additional discounts across the Ennismore family for you and your loved ones.
* Opportunities for career progression and role switching within a global brand family.
* Training and development academies to broaden skills and set one up for success.
* Extra time off for volunteering with partner charities.
* Regular team gatherings, drinks and bi‑annual parties.
Salary
£15.00‑£18.00 per hour
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