Job overview
Here at University Hospitals Sussex NHS Trust we are looking for an experienced and dedicated team leader to line manage our newly established Telephone Triage Team.
Telephone Triage is a designated telephone advice and triage line available 24 hours a day, 7 days a week providing advice and guidance to pregnant and postnatal women under the care of Royal Susses County Hospital Brighton, Princess Royal Hospital Haywards Heath, St Richards Hospital Chichester and Worthing Hospital.
This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route however sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds (£25000), and any role-specific criteria.
Main duties of the job
The post holder will lead the telephone triage team based at Worthing Hospital.
Those undertaking the role will be part of the telephone triage team and will provide call handling for all women who are booked to deliver at Royal Sussex County Hospital, Princess Royal Hospital Haywards Heath, Worthing Hospital and St Richards Hospital Chichester. During the antenatal and post-natal periods.
You will be signposting and providing advice to women ensuring they are referred to the most appropriate place according to their clinical care needs.
As line manager you will have oversight of the team and also undertake clinical shifts for telephone triage as required.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Detailed job description and main responsibilities
To act as an expert clinical Lead for Maternity Telephone Triage, providing professional advice to other midwives within these settings, to deliver high quality, modern, women and family centred services.
The post holder will be required to ensure the smooth daily running of Maternity Telephone Triage. Encompassing National Agendas, to lead by example and provide clinical supervision.
The post holder will have management responsibility for the efficient running of the Maternity Telephone Triage department at Worthing Hospital. The post holder will be an expert in the assessment of antenatal, intrapartum and postnatal care.
They will take overall responsibility for developing specialised programmes of care for women calling into Maternity Telephone Triage, working closely with other health professionals to ensure individual packages of care are created to maximise best practice. The post holder will be included on the Manager On-Call rota to support operational management 24/7.
Please refer to job description for full details of the role.
Person specification
Essential
Essential criteria
1. Experienced Registered Midwife
2. Mentorship or equivalent
3. Evidence of a range of excellent communication skills
4. Able to use range of IT systems
Desirable criteria
5. Previous experience of telephone traige and assessment in maternity
Equality, Diversity, and Inclusion
Essential criteria
6. Evidence of having undertaken own development to improve understanding of equalities issues.
7. Evidence of having championed diversity in previous roles (as appropriate to role).
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications