Job Description:
Operations Manager
Salary
£50,000 - £55,000
Locations
Peterborough and Leighton Buzzard
An established and growing professional services firm is seeking an experienced Operations Manager to play a key role in supporting its continued expansion. This is a broad, hands-on role with real influence, suited to a confident leader who enjoys improving processes, motivating teams, and ensuring the smooth running of a multi-office operation. There is genuine scope for development as the business continues to grow.
Key Responsibilities
* Oversee day-to-day operations across multiple offices, ensuring productivity and performance targets are met
* Develop and implement operational strategies to improve efficiency and organisational effectiveness
* Set, monitor, and review performance goals for teams and individuals
* Recruit, onboard, and train high-performing staff to support profitability, compliance, and service standards
* Maintain project timelines and ensure tasks are delivered effectively
* Delegate responsibilities appropriately while embedding policies, procedures, and cultural values
* Create a positive, motivated working environment that supports high standards and quality
* Resolve internal staff issues in a fair and constructive manner
* Provide guidance and feedback to support individual development and skills growth
Skills & Experience Required
* Proven experience in a similar office, operations, or general management role
* Strong leadership and decision-making skills
* Excellent communication, collaboration, and delegation abilities
* Ability to motivate teams, manage performance, and hold individuals accountable
* Solid understanding of operational processes and business management
* Willingness and ability to travel between multiple office locations
Desirable
* Previous experience within a legal or professional services environment
* Working knowledge of HR processes and employee relations
* Experience conducting performance reviews and evaluations
* Exposure to quality systems and compliance-driven environments
Working Model
Multi-site, office-based role across Peterborough and Leighton Buzzard. Travel is required to both sites.
Keywords
Operations Manager, Office Manager, General Manager, Legal Operations, Multi-site Management, HR, Leadership, Professional Services