Description
This permanent role has a starting salary of £41,585 per annum, based on a 36 hour working week.
We are excited to be hiring a new Information Governance Triage Team Leader to join our fantastic, newly formed Information Governance Team based at Victoria Gate in Woking. As a team we work across different locations in Surrey, with this role being open to hybrid working where you will split your time between collaborating with colleagues in the office and working flexibly.
Our Offer to You
1. 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
2. Option to buy up to 10 days of additional annual leave
3. A generous local government salary related pension
4. Up to 5 days of carer's leave and 2 paid volunteering days per year
5. Paternity, adoption and dependents leave
6. An Employee Assistance Programme (EAP) to support health and wellbeing
7. Learning and development hub where you can access a wealth of resources
8. Wellbeing and lifestyle discounts including gym, travel, and shopping
9. A chance to make a real difference to the lives of our residents
About the Role
This is a fantastic opportunity to join a newly formed Information Governance Team, created as part of our Organisation Redesign Programme. We're placing data—its access, use, and management—at the heart of how we deliver high-quality services to our residents. Our team is growing, with exciting roles available across key areas including data protection, disclosure requests, records management, and preparations for local government reorganisation. We're launching a new, accessible 'front door' service to support the many teams and partners we advise, helping the Council harness the power of digital and data to transform how we work and improve accessibility for all.
As part of this vibrant and forward-thinking team, you'll help shape innovative ways of working and embed new processes that make a real difference. You'll collaborate with technical specialists on complex matters, supporting over 10,000 staff and residents across Surrey.
As Team Leader, you'll manage our new Triage Team — the front door of Information Governance — currently made up of three staff members. You'll oversee the triage and allocation of incoming workstreams, ensuring requests are handled within legislative timescales and directed to the right part of the team.
You'll work closely with two other Team Leaders and our IG Specialists, providing expert guidance and support across the Council. You'll take on complex requests yourself and liaise with both internal and external stakeholders to ensure high-quality, timely responses.
This is a fast-paced role where your ability to stay calm, focused, and organised will be key. You'll need to be customer-focused, proactive, and confident in setting priorities and meeting deadlines.
Your Application
In order to be considered for shortlisting, your application (CV and personal statement) will clearly evidence the following skills and align with :
10. Excellent customer service skills and a commitment to supporting others
11. Previous management experience, including staff supervision
12. Strong knowledge of information governance legislation, especially the Data Protection Act 2018 and UK GDPR
13. Highly proficient IT skills, including Microsoft Word and Excel
14. Outstanding communication and interpersonal skills to build effective relationships
15. Experience developing and implementing policies and procedures, ensuring smooth day-to-day operations
16. Ability to handle large volumes of information and work with highly confidential data
Before submitting your application, we recommend you read the job description & to get an insight into working at Surrey.
The job advert closes at 23:59 on 5th October with interviews planned for the week commencing 13th October 2025. Interviews will take place at Victoria Gate in Woking.
Contact Us
We look forward to receiving your application,