Position Details
Position: Support Engineer
Location: Liverpool
Salary: £38,000 - £44,000
Employment Type: Full-time
Required Full UK Driving Licence.
About the Role
Support Engineer role focused on ensuring reliability, efficiency and performance of laboratory automation systems within the Support team based in Liverpool.
Responsibilities
* Install, maintain, and repair laboratory automation systems.
* Provide remote and on‑site technical support and training to customers, operators and internal teams.
* Conduct performance testing and ensure all systems meet Labman’s quality standards.
* Build strong relationships with customers by providing excellent service and timely solutions.
* Accurately document all service activities, maintenance schedules and customer interactions.
* Regularly visit Labman HQ (Stokesley, North Yorkshire) for involvement in new project builds and acceptance testing.
* Relevant transferrable skills may have been gained from Building Management Systems, Control Engineering, HVAC Engineering, On‑site Maintenance Engineering, Vehicle Engineering, Agricultural/HGV mechanics, etc.
Qualifications
* Proven experience in problem solving & fault finding skills including decision making, clear communication, research & analysis skills.
* Strong electromechanical knowledge.
* Ability to work with hand tools in a quick, accurate manner.
* Enthusiasm and willingness to get stuck in.
* Opportunities to travel (although primarily based in the North‑West).
* Ability to work independently, take initiative and prioritise work.
* Excellent verbal and written communication skills.
Benefits
* Working from a brand new city‑centre office just a 5‑minute walk from Lime Street Station.
* The opportunity to work with industry‑leading customers in the UK and worldwide.
* 33 days annual holiday (raising to 38 over 5 years) including public holidays.
* Above average sustenance allowance when working away.
* Free access to counsellor and psychotherapist.
* CPD support and annual subscription to appropriate body covered.
* Cycle to work scheme.
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