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Volunteer community outreach worker

Birmingham (West Midlands)
Diver's Community CIC
Community outreach worker
£18,000 - £25,000 a year
Posted: 1 October
Offer description

We're hiring an Outreach Worker Join Diver's Community CIC to support vulnerable people through frontline outreach, survival kit delivery, and life-changing guidance. Be part of a team creating real community impact - not just ticking boxes.

What difference will you make?

As an Outreach Worker at Diver's Community CIC, your work will have a direct and meaningful impact on people's lives. You'll be a lifeline for vulnerable individuals—helping rough sleepers access survival essentials, supporting people to find safe accommodation, and guiding them toward vital services that improve their health, wellbeing, and independence. Through your outreach, advice, and advocacy, you'll Help reduce homelessness by connecting individuals with emergency shelter and long-term housing support. Improve quality of life by supporting access to benefits, healthcare, and mental health services. Empower people to rebuild their confidence, seek employment, and re-engage with education and training. Strengthen community connections by promoting fairness, dignity, and inclusion. Your role won't be about ticking boxes—it will be about making a real, lasting difference. Every conversation, every visit, and every small action will contribute to long-term change for individuals and the wider community. Let me know if you'd like this woven into the full job description or adjusted for a specific tone or audience.

What are we looking for?

The ideal Community Outreach Worker will have experience in outreach settings and supporting vulnerable people, including those with mental health issues, as well as working with young people. A good standard of general education (such as 4 GCSEs or equivalent) is also desirable. They should possess strong skills in advising, guiding, and persuading others, alongside the ability to build and maintain effective relationships with vulnerable individuals, colleagues, and stakeholders. Being approachable and empathetic with excellent listening skills is essential, as is a solution-focused mindset and good organisational abilities. Personal qualities such as understanding, care, and a helpful nature are vital, combined with a high level of commitment, enthusiasm, and passion for supporting vulnerable people. The worker must understand the emotional and physical impact of rough sleeping and be able to use their own initiative when required. They will be a professional, people-focused team player who embraces change and adapts well to new challenges.

What will you be doing?

Outreach Worker – Join Diver's Community CIC Are you passionate about making a real difference in people's lives? Do you want to be part of a small but powerful team dedicated to supporting vulnerable individuals in our community? If so, we'd love to hear from you. Diver's Community CIC is a mission-driven Community Interest Company focused on breaking down barriers and improving the lives of those most in need. We work directly with people who are homeless, rough sleeping, unemployed, or facing challenges with their mental health and wellbeing. We're not about ticking boxes — we're about real, person-centred support that empowers people to move forward. Every survival kit we deliver, every outreach visit we make, and every bit of advice we offer helps change lives. About the Role As an Outreach Worker, you'll play a key role in delivering frontline support across a variety of projects. You'll be working closely with individuals experiencing homelessness or hardship, providing direct support and helping connect them with essential services and opportunities. Key Responsibilities Carry out outreach work across the community, building trust with vulnerable individuals. Distribute survival kits and other essential items to those sleeping rough or in crisis. Provide advice, signposting and guidance on benefits, healthcare, housing, and employment. Support individuals to access adult education and training opportunities. Assist with project coordination and support fundraising activities. Promote our work and values through social media and product fundraising. What We're Looking For Compassionate, reliable and approachable individuals who are ready to work hands-on in the community. Experience working with vulnerable groups is desirable, but not essential — the right mindset matters most. A team player with strong communication skills and a proactive attitude. Flexibility to adapt to the needs of different service users and situations. Why Join Us? You'll be part of a passionate, purpose-led team making a visible difference in people's lives. We offer a supportive working environment, opportunities for development, and the chance to be part of a growing CIC committed to lasting social impact.

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